Returns & Exchanges
We want you to love your purchase! If something isn't quite right, we're happy to help.
Return & Exchange Window
Returns and exchanges may be requested within 30 days of delivery.
How to Start a Return or Exchange
You can request a return or exchange in any of the following ways:
- Visit our Returns page, located via the button below.
- Log in to your PAHI account, locate the order and item you'd like to return or exchange, and select Request Return.
- If you don't have an account or can't find our Returns & Exchanges page, please contact our Customer Service team using the contact form located in the header of our website.
Eligible Return & Exchange Reasons
We currently accept returns and exchanges for:
- Incorrect item received
- Damaged or defective merchandise
- Sizing or fit issues
- Multiple sizes ordered to determine the best fit
At this time, exchanges must be even exchanges. You may exchange an item for the same product in a different size, width, or color.
- Return Shipping
Once your return or exchange request has been approved, you can choose either of the following options:
- Use a prepaid return shipping label provided by PAHI, or
- Ship the item at your own expense to:
Barrett Distribution Centers
8150 Nail Road
Olive Branch, MS 38654
Refunds
Once your return is received and inspected, your refund will be issued to the original payment method used for the purchase.
If you request an exchange, your original form of payment will not be affected.
Need Help?
If you have any questions about returns or exchanges, our Customer Service team is always happy to assist. Please don't hesitate to reach out.